Help Center

Account Information
Update profile

How do I update my account/profile information?

Navigate to the menu bar and click on your name and select the edit on the top right and you will be asked for your password. Once you enter your password you can edit your personal information.

Edit password

How do I edit my password?

Navigate to the menu bar and click on your name and select the edit on the top right and you will be asked for your password. Once you enter your password, you can edit your personal information as well as change your password.

Security

My account may be compromised

If you suspect that someone is using your account without authorization, your account may be compromised.

Indications of a compromised account include:

Seeing trip requests on your account that you are not making

Seeing completed trips on your account that you did not request

Receiving phone calls or text messages from drivers to pick you up when you did not request a trip

Receiving receipts for trips on your account that you did not request

Your account information being changed without your knowledge

Being unable to log into your account or the email address that was on your account is no longer found.

If you are able to login to your account, go to the app to change your password and confirm your information.

If you are unable to login to your account, please contact concierge care center at support@miride.com so that we may investigate and assist further.

Payment Information

Add a Payment Method

Scan or manually enter your payment method in the Payments section of the app/site, or while you are booking your first miRide.

Manage Payment Method

You can manage your payment methods in the Payments section of the app/site.

Authorization Holds & Releases

When you first start using miRide, add a new credit card, log in, or make a ride request, you may see an authorization for the price of the upcoming ride. This is an authorization not a charge. Your card will be charged only when the ride is completed.

miRide releases the funds back into your account once your payment method goes through successfully. Please be aware when using a debit card the pre-authorization deducts the money from your account until final charges are processed.

Promo Codes

Promo Code Types

First Time - New Passenger

1. You've never requested a miRide.
2. You've never entered a previous promo code

Special Promo Code

A designated promo code related to a specific offering

Add a Promo Code

Your $30 Miami New Rider credit will automatically credit your first ride up to $30 and you will not need to enter any promo code.

Once the user logs into the miRide application and taps on the menu icon, new option "Promotions" will be listed within miAccount section. (Refer: fig-1 Menu options)

On tapping the "promotions" option, user shall be redirected to Promotions screen for adding the Promo codes. (Refer: fig-2 Add Promo codes)

User can tap cancel button available at the top left of the screen, which shall navigate the user to ride now, screen

If user tries to input promo codes that do not exists, application shall prompt the user with error alert "Invalid promo Code. Please re-enter".

If user tries to input promo code which is already expired, application shall prompt the user with error alert, "Promo Code is expired."

If promo codes already exist with the logged in profile, the same will be listed on the promotions screen.

Having trouble adding a Promo Code

If you are having trouble getting the app to accept your promo code, it may be because we do not recognize you as a new passenger or the code you are entering has expired. Unless your code offer explicitly states otherwise, the code will accept you as a "new passenger" eligible for a special ride rate.

Using miRide

Book ASAP vs. Scheduled

You can book now at a moment's notice which is considered Ride now ASAP or book a scheduled pre-arranged trip which is considered Ride Later.

Book ASAP ride

When booking for ASAP we have sedans, SUV's, luxury sedans and sprinter vans that can be booked at a moment's notice. By simply selecting the vehicle type on the app and setting your pickup location you will be displayed the estimated arrival time for your selected vehicle.

Schedule ride for later

All scheduled pre-arranged trips for later need to be booked one hour in advance for sedans and SUV's and three hours in advance for all other vehicles.

Hourly rides

You can book a vehicle hourly as directed and will be able to have the driver stay with you and be billed from the time you are in the vehicle until the time of drop off at your final destination. Please note any out of territory trips may have garage time applied as well as hourly minimums for respective vehicle types.

Airport rides

We suggest scheduling a miRide for planned airport pickups.

You should expect to receive a call or message from your driver to confirm your pickup location (terminal, door number, etc.).

Please note that drivers are unable to leave their vehicles unattended at airport terminals. For ASAP - Ride Now airport pickups are available curbside only. For scheduled airport pickups, greeter services and airport extras are available. Selections can be made during the booking process and all associated fees will be added to your fare.

How do I contact my driver?

Once your pickup has been confirmed, there is a Contact Driver button allowing you to call or text your driver on the trip status bar. Simply tap the button and you will be connected.

Identifying your driver

When your Trip Request is confirmed, you will see the driver's picture and information in the Trip Status bar on the Driver En Route screen.

Identifying your vehicle

When your Trip Request is confirmed, you will see the vehicle detail in the Trip Status bar. The vehicle type and license plate will be displayed for easy identification.

Cancel a Ride Now - ASAP Ride

If ASAP ride is cancelled on ER, OL – then ride’s full fare will be charged.
If ASAP ride is cancelled within 2 minutes - no charges will be applicable.

Cancel a Pre-Arranged Scheduled Ride

No cancellation fee will be charged if ride is cancelled within cancelation time frames as follows:
Sedans & SUV's (1) hour prior to the scheduled pickup time.
All Other Vehicle Types (6) hours prior to the scheduled pickup time.
Full fare will be charged if ride is cancelled after cancelation timeframe.

Fare Information

How do I know what miRide will cost for each ride?
Point to point

Fares are based on distance, to get an estimated price, use the Get a Quote button once you enter the pickup and drop-off address.

Hourly rides

You can book a vehicle hourly as directed and will be able to have the driver stay with you and be billed from the time you are in the vehicle until the time of drop off at your final destination. Please note any out of territory trips may have garage time applied as well as hourly minimums for respective vehicle types.

Do I need to tip the driver?

With miRide walletless pay you don't need cash when you ride. Once you arrive at your destination, your fare is automatically charged to your preferred method of payment on file - there's no need to tip.

What is wait time?
Wait Time Ride Now - ASAP

5 minute grace period, thereafter wait time is applied in 15 minute increments based on the respective vehicle hourly rate.

Ride Later - Pre-Arranged

5 minute grace period, thereafter wait time is applied in 15 minute increments based on the respective vehicle hourly rate.

Airport
Domestic

There is a 30 minute grace period, thereafter wait time is applied in 15 minute increments based on the vehicle hourly rate for that vehicle type.

Customs

There is a 45 minute grace period, thereafter wait time is applied in 15 minute increments based on the vehicle hourly rate for that vehicle type.

I was charged a toll, surcharge or fee

Additional charges may apply to your trip in case of tolls, airport surcharges, parking, or other fees related to the trip.

Tolls: If your driver pays a toll during your trip or may need to pay a toll to return after drop-off, then a charge for the toll may be added to your fare.

Airport surcharges: In some areas, there may be a surcharge for pickups or drop-offs at the airport.

Other fees: You may also pay a surcharge or fee charged by your transportation provider for other costs or inconveniences such as a parking fee to enter a venue or if your driver may have a long return trip after drop-off.

Depending on the charge and on the city, these amounts may be retained by your driver, may be paid by your driver, or may be passed to the airport or other third parties.

What extra charges may I see on my bill?
Airport Arrival Inside Meet & Greet Fee $20 Pickup Fee
Fisher Island Ferry Fee $20 Island Fee
International Airport/Seaport Arrival Fee $20 Port Fee
Parking & Tolls applied as applicable Pass through charges
Service Animals

All drivers are required by law to transport registered service animals. We will be waiving the pet cleaning fee of $15 will be added to ensure the passenger is free of pet hair and dander that might be a cause an allergic reaction in others.

Household Pets

Traveling with your trusty companion? miRide knows that pets are part of the family and are delighted to have your furry friend along for the ride. Please use the Special Request button on the Confirmation Screen when booking a ride for later to notify us of your pet. We recommend you bring a crate or bag for your pet's comfort. A pet cleaning fee of $15 will be added to ensure the passenger is free of pet hair and dander that might be a cause an allergic reaction in others.

I did not receive a Ride Receipt

If you need to obtain a copy of your email receipt, simply contact us and our Support team will promptly address the issue. Please include the following:

Your name and phone number

Driver name or time and date of ride

Fare Information

I have a question regarding a fare?

Contact support@miride.com

Using the miRide App

Downloading the miRide smartphone App

The app is available for download on:

iPhone and Android

Understanding the App permissions

When you install the miRide app on your device, you will receive a permissions request from miRide. Allowing these permissions will ensure that all miRide features are available to you.

App troubleshooting

If your app freezes or is not functioning correctly, try the following:

1. Force quit your app and reopen it.

2. Ensure your device's airplane mode is off.

3. Restart your phone.

4. Uninstall and reinstall the app.

Other

How do I request a ride?

Set your pickup and drop-off locations and Book your miRide

On the Confirmation Screen you can tap on the current payment method displayed, select another payment method or add a new one.

Requesting a ride for someone else?

To request a ride for someone other than for you, set the pickup location to their current location. You may want to give your driver a call once your request has been accepted to describe who they'll be picking up.

Estimated Time of Arrival (ETA)

Before you book, the estimated time of arrival is displayed for the nearest available driver. Simultaneous booking requests may affect the nearest available vehicle once your request is submitted and may change the ETA.

Rate Your Ride

After each ride you will be asked to rate your ride to allow us to ensure we deliver the best experience.

Lost & Found

If you left something behind we recommend you call your driver, if you are unable to reach your driver or require further assistance please contact us at support@miride.com.

miRide Cities

GOOD THINGS COME (TO THOSE WHO WAIT)

miRide currently available only in greater Miami coming soon to your city

Drug & Alcohol Policy

miRide has a zero-tolerance policy on the use of drugs or alcohol while in the vehicle. If you have a complaint or situation about a chauffeur, please contact us immediately at support@miride.com.

Chauffeur Deactivation

If a chauffeur is deactivated from our network all access to any information or data will be prohibited. If you have a complaint or situation about a chauffeur, please contact us immediately at support@miride.com.

Wheelchair Accessibility

Passengers that require a wheelchair-accessible vehicle must indicate in the request in special instructions.